At Motor Head Customs, we are committed to providing our customers with premium-quality products and exceptional service. If you’re not completely satisfied with your purchase, we’re here to make it right with our straightforward refund policy.
Eligibility for Refunds
- Timeframe: Refund requests must be made within 30 days of the purchase date.
- Condition: The product must be unused, undamaged, and in its original packaging.
- Proof of Purchase: A valid receipt or order confirmation is required for all refund requests.
Non-Refundable Items
- Custom or personalized steering covers.
- Items purchased during clearance or promotional sales, unless defective.
How to Request a Refund
- Contact our customer support team at info@motorheadcustoms.com
- Provide your order details, including the purchase date and reason for the refund.
- Ship the product back to us at the address provided by our support team.
Processing Time
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Refunds will be credited to the original payment method.
Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or the wrong product was shipped.
- Original shipping fees are non-refundable.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will replace the item or issue a full refund, including shipping costs, at no additional charge.
At Motor Head Customs, your satisfaction is our priority. Please don’t hesitate to reach out with any questions or concerns regarding our refund policy.